Effective Communication                       Printable Brochure

As organization and client expectations continue to grow, and technology becomes more complex, communication skills become a major requirement for successful performance. Technical expertise is no longer enough. The ability to communicate clearly, effectively and quickly is now a core competency in knowledge-intensive organizations. In such an environment, the ability to communicate across organization, departmental and technical boundaries will differentiate the most effective professionals from the rest.

Purpose:  Effective Communication is a highly interactive one-day workshop that includes tools to help technical and non-technical professionals:
  • Interact and collaborate more effectively with peers, executives and other stakeholders
  • Get the support they need through clear, effective communication
  • Reduce rework and stress
  • Improve time management
Key Topics:
  1. The good, the bad and the ugly: the cost of miscommunication where you work
  2. Do you read me?: Understanding and recognizing different communication styles
  3. The right fit: Adjusting to different communication styles
  4. It’s not about the words: The impact of non-verbal communication
  5. Informal vs. Formal: When to use each; how they fit together
  6. Can I help you?: Requesting support to get exactly what you need
  7. I need it now!: Giving instructions to convey clear expectations
  8. What was that?: Clarifying and confirming communication
  9. Virtually speaking: Communicating effectively in a virtual environment
  10. Hold the phone!: Winning communication techniques for interactions via:
    • E-mail
    • Face-to-face
    • Telephone
  11. Let me tell you…: Giving high-impact feedback
  12. Yes Sir!: Communicating with executives, clients and staff
  13. That’s not what I wanted!: Communicating when conflict arises
  14. Meeting killers: How to meeting effective and efficient with sound communication techniques
Duration:  One Day
Target Population:  All technical and non-technical professionals

[Effective Communication] [Performance Coaching] [Strategic Planning] [Achieving Results] [Managing Problems and Decisions] [Time Management for Professionals] [Applied Strategic Thinking] [Process Management and Improvement]