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About Our Associates

The professionals at Cambridge Consulting have been helping clients to achieve their performance development goals for over 20 years.  Click on the name of any associate to learn more about their background and experience.

Thousands of people from organizations in North America, Europe, Asia, Australia and South America have benefited from workshops and consulting services provided by Mr. Po-Chedley. They include General Dynamics, Janssen Pharmaceutical, Fleet Boston Financial, Boeing, MedImmune, General Motors, US Airways, Alcon Labs, IBM, Motorola, Immunex/Amgen, OppenheimerFunds Funds, AT&T, Morgan Stanley and General Electric.

Dave has taught at the graduate level and has written several books that have been used to support client workshops and consulting services. Topics include project management, e projects, coaching, customer service, managing problems/ decisions, quality improvement and leadership. His most recent book is Client Relationship Management (published by HRD Press, 2001). He is certified by the Project Management Institute (PMI) as a Project Management Professional (PMP).

Mr. Po-Chedley serves on the Board of Directors for Pioneer Aerospace, a supplier of deceleration equipment to the U.S. military, NASA and foreign governments. He is also an active member of ASTD (American Society of Training and Development), currently serving as a board member in the Ocean State Chapter. Dave is an active member in PMI (Project Management Institute), and serves as an adjunct faculty member for the PMI Seminars World program.

Jim Pfeffer

Organizations Jim has worked with include Applied Materials, US Army and Air Force, Sun Microsystems, Oracle, Hewlett Packard, Chevron, International Harvester/CASE Equipment, Conoco Chemicals, Hughes Tool Company, General Dynamics, McDonnell Douglas Aircraft, ARAMCO, Perrier, EMCORE (semiconductors), Trinity College of Graduate Studies and Telephonics Corporation (a direct supplier to Caltrans).

Over the years, Jim has taught project management, problem solving, decision-making, team development, process improvement and meeting management. He has also consulted in each of these areas.

He has worked with many international companies and has instituted productivity and quality programs, and developed internal and external consulting organizations. Mr. Pfeffer has developed process management systems and directed major core business process transformations (in 40-50 billion dollar companies).

Now based in southern California, Jim has done Ph.D. work in Organization Development and Clinical Psychology; he holds a Masters Degree in Higher Education Administration/Counseling and a Bachelors Degree in Psychology, Chemistry and Mechanical Engineering.

Helping organizations see the hidden systems context within which they operate, and how to leverage them, is his specialty. Knowledge management, workflow and human interfaces are the key targets in his analyses. The most dramatic transformations have occurred where the executives are counseled while they transition into the difficult behaviors required by new business performance demands.

Thomas R. Evans

Mr. Evans' work with self-directed project teams involves organization and team readiness assessment, assistance in the planning and implementation of the teams including development and delivery of training for management, team leaders, facilitators and members.

Prior to joining Cambridge Consulting as a Senior Associate, Mr. Evans was an internal organizational development consultant for The Travelers Companies in Hartford, Connecticut. Concentrating his work in the information systems department, he worked extensively in team development and training for all types of teams, from project teams to self-directed work teams. He also provided facilitation support through the executive level for various project, divisional and departmental planning and problem resolution sessions.

Mr. Evans also co-managed the quality circle program at The Travelers in the information systems department, developing and delivering management, leader, facilitator and member training for over 60 voluntary improvement teams.

Mr. Evans has a technical background and prior to his organizational development work, he designed and delivered technical training for mainframe software products. He also managed a team that provided software support for host interactive products. Prior to that, he worked as a systems software programmer.

Mr. Evans has a BA in Mathematics and Computer Science from the State University of New York at Brockport. He is MBTI and Zenger-Miller certified. He is a member of the American Society for Training and Development and the Western New England Organizational Development Network. Mr. Evans is also an adjunct faculty member of the Boston University Metropolitan College Corporate Education Center and Rensselaer at Hartford.

Fred Kleiman

Since completing his graduate work in Industrial and Organizational Psychology at New York University, Fred has amassed over 25 years of experience as an Organization and Management Development consultant. During that time, he's developed a solid record of success in improving quality, increasing productivity and enhancing organizational effectiveness. His wide range of industry experience includes state and local government, utilities, consumer products, financial services, engineering, construction, technical and transportation.

Fred has worked organizations on improving customer service, critical thinking skills, communications, teamwork, project management skills, management and supervisory skills, performance and productivity and personnel selection. His consulting relationships are characterized by the establishment of collaborative partnerships with clients, the development of practical solutions tailored to each client's need and a focus on outcomes that enhance performance and effectiveness. Fred has delivered hundreds of workshops and has spoken before numerous business and professional groups.

Some of the many clients Fred has worked with include:

Kathleen Chartier

Kathleen founded Commtec Communications Group in 1982 after leaving a senior sales position with Xerox Learning Systems.

Since that time, Kathleen has focused her energies in the areas of performance improvement, quality assurance projects and in developing customized training programs in quality, media skills, presentation skills, problem solving, management development, interviewing skills, selling skills and innovation training.  Kathleen is a gifted consultant, one that clients repeatedly seek out when looking for new approaches to solve performance problems or when experiencing problems with new or existing training.  She has trained thousands of individuals at all levels of business.  Kathleen’s Quality Assurance projects include the development of standards of practice, peer assessment processes and the development of continuous learning curriculum.

In addition, Kathleen has frequently coached executive and senior managers in presentation skills, media skills and behavior based hiring and selection skills.  Kathleen works as often with senior executives on a one-on-one basis as she does with groups of professionals.

A large portion of Kathleen’s day-to-day work focuses on the analysis of performance problems and the development of practical solutions to close these performance gaps.  Many times, the solutions recommended do not involve conventional “training solutions”.

Kathleen is a Past President of the International Society for Performance Improvement Toronto Chapter.  She is a frequent speaker in the areas of performance management interventions, job analysis and training design.  She has presented at international conferences of the International Society for Performance Improvement a number of times.

Areas of Specialization

Executive training
Media Training
Identification of Job Performance Measures
Job & Competency Analysis
Development of Interviewing and Selection Processes
raining Needs Assessment
Design and development of non-technical training programs

Selected Assignments

Design and facilitate media training for executives and senior management in numerous multinational corporations.

Designed and facilitated a senior executive strategic planning meeting for a major consulting firm in the U.S.

Designed a training program to equip consultants with skills to adapt their sales and management styles to cultural differences when working in different locations around the world.  

Analyzed and co-designed (with Hanna Mayer, PH.D.) a comprehensive curriculum for senior investment consultants within a large Canadian Bank.

Designed and developed an Interviewing and Selection training workshop, as well as a series of communication skills programs for professionals within the Hi-tech industry.

Co-designed (with Hanna Mayer, PH.D.) a peer assessment process including the training modules for peer assessors for a medical profession.  This program is part of a comprehensive Quality Assurance program for the profession.

Designed and conducted a First Level Manager Competency Analysis in the Aerospace Industry and followed up with a curriculum design for First Level Managers.

Co-developed (with Hanna Mayer, PH.D.)  Standards of Practice and a Quality Assurance Program for the College of Dental Technologists of Ontario, College of Medical Radiation Technologists of Ontario and the College of Massage Therapists of Ontario.

Co-designed and facilitated a senior level workshop on competency identification and succession planning for a large Canadian Bank.

Designed and developed a training program to introduce a new performance management philosophy within a Top 10 Canadian/ International Corporation. 

Assisted in the design, development and implementation of a company wide Total Quality Initiative in the Financial Industry.

Conducted a job analysis, needs assessment within the Operations area of one of the top three brokerage firms.

Designed and developed a comprehensive customer oriented process measurement training program for a Bank in the US.

Designed, developed and facilitated a Problem Solving and Decision Making program in three major financial organizations that was implemented from the Senior Executive level down.

Olle Bovin

Olle Bovin has been active in the field of project management since 1988.  During that time, he has provided consulting and training services to clients around the world.  His primary activities include improving project management competence and project results and developing “Global/multicultural” leadership/team performance for improved business results.  His specific areas of expertise include:

• Design and facilitation of learning processes that lead to results and high ROI.

• Resolution of complex project/business issues from “problems to results”

• Development of project leadership and project team performance that lead to results.

• Facilitation of cross border learning in multi cultural teams.

• Respect for and inclusion of competences and experiences that 

• Participants “bring to the table”.

Specific assignments include

 Workshops to improve project management capability and ensure profitable growth of new products/services:

• Adtranz (Bombardier) Transportation – Service (Asia)
• SKF – Service (globally)
• Tetra Pak – Outsourcing of Operation and Maintenance (Asia).

HR/Management Development:

• Atlas Copco, Bofors, Kockums, Sweden 1970 – 1981

• HP (HQ Europe, Middle East and Africa), Switzerland  1982-1988
   

Design and facilitation of project processes as part of management development programs, to ensure that improved management/leadership skills delivers better bottom line results.

• Alcatel
• ABB
• GlaxoSmithKleine (GSK)
• Hewlett Packard (HP)
• SKF

R&D projects: Transformation of 6 R&D centers into 15 global “Core Technology programs” and developing the program management competence, tools and processes, involving 300 PhDs

• ABB (Finland, Germany, Italy, Sweden, Switzerland, U.S)

Pamela C. Schmidt-Cavaliero

Pamela’s background as a line manager and quality leader in the services industry gives her special insights into the challenges facing organizations in today’s economy.  She is also an accomplished and enthusiastic instructor and trainer with expertise in a wide range of issues and skills.

Pamela spent the majority of her career in the highly customer services industry of real estate and relocation services, with such companies as Equitable, Travelers, and PHH Homequity, now known as Cendant Mobility.  Her responsibilities included acquisition, resale, policy development and human resource management.  She led projects to improve skills and processes in senior management, customer service, information systems and billing.

Pamela entered the consulting field to apply her diverse background to helping organizations meet increasing demands for world-class processes, service delivery and quality.

Her training and consulting experience includes managing, developing and presenting several organization-wide quality improvement initiatives, as well as programs in leadership, customer service, team development, change management and sales skills.

Some of Pamela’s client include: GMAC, Sun Microsystems, GE Capital, NBC, Wyeth Ayerst, Vanguard, Johnson and Johnson, AICPA, Prudential Relocation, Cendant Relocation, and Cornerstone Relocation Group.

She has earned an MS degree in Human Resource Education from Fordham University and a multidisciplinary BA from Boston University.  Achieve Global/Quest Master trainer, Alamo Learning Systems/AdvantEdge, Otto Kroeger/MBTI, and GE Capital/CAP are some of the companies that have certified her to deliver courses.  She is a member of the American Society for Training Development, Association for Psychological Type, Association for Quality and Participation and the Employee Relocation Council.

Allen R. Saville

Allen has over twenty-five years of experience in assisting companies to achieve their strategic business goals through: 

• Strategic planning                                 

• Performance improvement                    

• Change management – especially in the context of:

• Enterprise transformation

• Merger integration  

• Organizational design and development

• Executive and leadership development

"Master change agent" might be a good description for what Allen does.  He has led company executive teams in strategic planning and enterprise transformation efforts from goal formulation through strategy implementation.  He has also led teams to handle all aspects of the integration and organizational change involved in mergers and acquisitions for national and international companies in a number of different industries.  All engagements are oriented to assist companies in making major changes to realize more of the full potential of the company; to become more competitive and responsive to the needs of present and potential clients and customers; and to accomplish strategic business goals.  A partial list of the types of activities in these types of engagements includes:

• Goals: Leading executive teams in identifying shared vision, mission and goals; and addressing issues of trust, managerial competence, commitment, working relationships, team building, and organizational structure and effectiveness.

• Strategy: Devising strategies for organizational change; formulating implementation plans that prepare individuals for transition and change; and composing plans for aligning roles and responsibilities with the functional competencies required for effective and efficient operation.

• Communication:  Designing and orchestrating the internal and external communications required to eliminate uncertainty, help people concentrate of being productive and build commitment to the achievement of strategic goals.

• Action:  Formulating corrective measures and action plans for improving organizational structure, operational procedures, management information and decision support systems.

• Analysis and design:  Improving organizational performance by using organization research and functional analysis to define requirements for achieving goals, and the competencies, actions and structures needed for successful implementation

Allen has had experience with other companies including: Principal – Pritchett & Associates; National Director of Management Education and Organizational Development – Ernst & Young; Manager of Consulting Services – Gary, Stosch, Walls & Company (now merged with Deloitte & Touche); Senior Planner – Hayes, Seay, Mattern & Mattern.

Clients that Allen has assisted include: Dresser-Rand; Morgan Stanley, Dean Witter and Company; Invacare; Caterpillar; Rockwell Semiconductor Systems; Owens Corning; London Life Insurance Company; Doubletree Hotels Corporation; Dresser Instrument; The Internal Revenue Service; Compaq; Prudential Mutual Funds and Annuities; Ingersoll-Rand; Promus Hotel Corporation; American Heart Association; Technical Resources International; Foley & Lardner; Aurora Health Care; Ernst & Young, Sterling Institute.

Allen holds a Masters and a Doctorate from Virginia Polytechnic Institute and State University (planning and management systems), a Juris Doctorate from the University of Virginia School of Law, and a BA from University of Richmond.

Summary of Professional Experience

More than twenty-five years of experience assisting companies to achieve their organizational goals through: strategic planning; performance improvement; organizational design & development; change management (especially in the context of enterprise transformation, merger and acquisition); and management and leadership development.

Skills and Abilities

• Demonstrated knowledge of management systems, organization design and development, strategic planning, and change management;

• Strong interpersonal and communication skills; significant experience working with very senior executives with complex and difficult challenges;

• Skilled in implementation: strategy, planning and achievement;

• Energetic leadership abilities; particularly good at motivating and empowering individuals, teams, and groups; experienced in working with top executive teams;

• Excellent writing and presentation abilities; experienced and skilled facilitator;

• Adept at working well and producing results in unstructured environments and/or pressure situations.

Education

• Doctorate:  (Planning and Management systems), Virginia Polytechnic Institute and State University.  Emphasis on comprehensive management systems concepts and the techniques of strategic planning, systemic functional analysis, and organizational design and development.

• Masters:  (Urban and Regional Planning), Virginia Polytechnic Institute and State University. 

• Juris Doctorate:  University of Virginia School of Law.

• Bachelor of Arts: (Political Science), University of Richmond.

Synopsis of Relevant Experience

Allen has led company executive teams in strategic planning and enterprise transformation efforts from goal formulation through strategy implementation.  He has also led teams to handle all aspects of the integration and organizational change involved in mergers and acquisitions for national and international companies in a number of different industries.  All engagements are oriented to assist companies in making major changes to realize more of the full potential of the company; to become more competitive and responsive to the needs of present and potential clients and customers; and to accomplish strategic business goals.  A partial list of the types of activities in these types of engagements includes:

• Goals: Leading executive and management teams in identifying shared vision, mission, goals and strategies; and addressing issues of trust, managerial competence, commitment, working relationships, team building, and organizational structure and effectiveness.

• Strategy: Devising strategies for organizational change; formulating implementation plans that prepare individuals for transition and change; and composing plans for aligning roles and responsibilities with the functional competencies required for effective and efficient operation.

• Action:  Formulating corrective measures and action plans for improving organizational structure, operational procedures, management information and decision support systems.

• Communication:  Designing and orchestrating the internal and external communications required to eliminate uncertainty, help people concentrate of being productive and build commitment to the achievement of strategic goals.

Elisabeth Swan

Ms. Swan has designed, developed and delivered sessions ranging from leadership and consulting skills to process improvement and client relationship management for many Fortune 500 companies.  In the past year, Ms. Swan designed and delivered a process improvement simulation and a training program as part of the first worldwide rollout of a Starwood Resort’s Six Sigma initiative; the first in the hospitality industry.

Ms. Swan has worked on design and execution of strategic design sessions for top management at both Raytheon and Fireman’s McGee Marine Insurance.  Ms. Swan’s outgoing style has proven effective with audiences ranging from senior executives to engineers to front-line and operations personnel.  She has adapted many training programs to fit all levels and types of audiences.

A representative list of clients includes: The City of Detroit, Eastman Kodak, Fireman’s-McGee Marine Insurance, Ford, GE Capital, Johnson & Johnson, Monsanto, Federated Department Stores, NBC, Nedcor Bank, Nynex, Olin Chemical Corporation, Pfizer, Price Waterhouse, Starwood Resorts, Towers Perrin, Vanguard Financial Services, and Zurich American Insurance.

Ms. Swan’s previous work experience includes a position as a senior consultant for Rath & Strong Management Consultants in Lexington, Massachusetts as well as Idea Champions of Boulder, Colorado, a management consulting firm specializing in organization-wide visionary planning and innovation.  Ms. Swan is also a founding member of The Boston Comedy Theater, an improvisational theater group that creates interactive learning programs for corporations and schools.

Education

Wes Balakian

Mr. Balakian PMP, CEA is an IT Software Development Program Manager.  His broad knowledge of high-tech disciplines has fostered a fifteen-year career in project and program management, focused on telecommunications and systems integration.  Successful implementation of B2B and B2C projects integrating mainframe and client server technologies, for Fortune 500 companies are among some of his accomplishments.

Wes has managed significant projects in information systems and related areas.  He has also taught project management courses to audiences around the world.  He is currently a featured speaker at PMI Seminars World and at Project World.

Mr. Balakian maintains a certification as a Project Management Professional (PMP) from the Project Management Institute, and is a Certified E-Commerce Architect (CEA) which included comprehensive study of JAVA, IBM’s E-Commerce suite (WebSphere), E-ERP, security and SAP E-Commerce implementation.  Additionally, he is a tenured Certified Protection Professional (CPP) from the American Society for Industrial Security (ASIS).  Mr. Balakian is conversant in SEI CMM level two compliance practices.  Mr. Balakian also serves as the Vice-Chairman of professional development for PMI’s E-Business SIG.

Douglas Boebinger, PMP

Doug Boebinger has over 20 years of experience as a project manager, project management consultant and trainer. He has been involved in projects in the construction, automotive, IT and insurance industries. Mr. Boebinger has consulted on major process improvement initiatives for a Fortune 5 company which included a process benchmarking trip to Japan.

Mr. Boebinger has led project management training courses for a number of prominent companies, including Ford Motor Company, General Motors, DaimlerChrysler, Comerica Bank, Breed Technologies, CIBER, and EDS. He is also an adjunct faculty member at Colorado Technical University, Cleary University and Colorado Christian University where he teaches various project management courses online to professionals around the world. Mr. Boebinger is the former project management department chair at Cleary University where he developed their project management undergraduate degree program.

Mr. Boebinger has provided consulting services to clients in the following areas:

• Project management procedures and methodologies
• Process improvement and re-engineering
• Project review processes and audits
• Project management software configuration and implementation
• Project Management Office (PMO) implementation
• Project management template development

Mr. Boebinger is certified as a Project Management Professional (PMP®) by PMI® (The Project Management Institute). He has presented two papers at PMI’s international symposiums, and has published several articles on project management and has been quoted in others.

Jim Dykes

Jim has worked for over 10 years as a professional facilitator, working with all levels of employees.  As such, he understands a variety of business environments and the challenges faced by employees in those environments. 

Jim has conducted numerous workshops for clients in virtually every industry. Topics include project management, problems solving, decision making, process improvement and communication. He has also consulted with clients to diagnose needs and determine how best ot measure skill application and return on investment.

Daniel A. Koger, Ph.D.

Dan Koger has worked in the training, development and consulting field for nearly 20 years, specializing in project management, team building, customer satisfaction and organizational communication strategy and planning.  Recent clients include Morgan Stanley, Pacific Bell, Johnson & Johnson, DirectoryNet, a U.S. branch of the Australian national telephone system, Software AG Americas, Stroh Brewing Company and Mercantile Stores.

Dan completed pioneering work in organizational communications during the 1980s while with the General Motors Public Relations staff and as Director of Communications for Weyerhaeuser Company, the forest products giant.

He has a doctorate degree in American Studies from Michigan State University, with a focus on communication issues and practices.  He also has a masters degree in American History from Michigan State University and a bachelors degree in journalism from the University of Missouri School of Journalism.  He has taught graduate and undergraduate journalism and communication courses at the Michigan State University College of Communication, the University of Michigan and the University of Missouri School of Journalism.

Dan has published articles on communication, total quality and project management in a variety of professional journals, including Communications World, the Journal of Organizational Communication Management and Nation’s Business.

Rosalie Pryor Escamilla

Rosalie Pryor Escamilla is a highly regarded organization improvement and development consultant with over 20 years experience.  Her abilities include management and organization development consulting, curriculum planning and instructional design, workshop facilitation and project management.

Rosalie has served as program developer for several Cambridge Consulting products, including Project Management and Customer Service Excellence, in addition to numerous proprietary products for our customer base.  She has held key roles on projects in a wide range of subject areas, often serving as a content consultant, facilitator and product developer.  In addition, she has conducted environmental systems analyses for a variety of organizations.  Thus, she provides the ability to apply systems thinking to the topics covered in this project.

Rosalie’s project work throughout her career have included such subject areas as:

• Customer Service
• Project Management
• Process Development and Improvement
• Workout and Six-Sigma
• Team Leadership and Team Development
• Innovation and creativity
• Interpersonal Skills and behavior modeling
• Consulting, facilitation, and meetings management
• Critical Thinking Skills (problem solving & decision-making)
• Total Quality Management
• General supervisory skills

Rosalie has managed key efforts for major organizations throughout the US, as well as overseas, including: Life Scan (Johnson and Johnson), Pacific Gas and Electric, Oklahoma Department of Vocational/Technical Training, American Airlines, Auspex Systems, Boeing, Chevron, Dial Corporation, Lockheed Missiles and Space, McKesson, Sun Microsystems, and Signetics, Tektronix, Magnetti Marelli, Kodac and many others.  She is a certified instructor for programs of the Council of Continued Improvement, Zenger Miller, Alamo Learning systems, Implementation Partners and Cambridge Consulting.

One of Rosalie’s most unique talents is the ability to conceive and develop experimental learning activities, case studies and examples that make skills and concepts meaningful and practical. Her creativity in this arena has been sought out and utilized by numerous organizations over the course of her career.

Rosalie’s international experience includes consulting and training in the United States, Great Britain, Spain, Italy, Mexico, Brazil and Puerto Rico.  She is fluent in Spanish.

E. Robert St. Germain

Rob St. Germain is a hands-on consultant, trainer and project management specialist who brings practical experience-born wisdom to the concept and application of leadership in projects and product development.  He is a certified Project Management Institute (PMI) instructor and teaches their Project Management Body of Knowledge (PMBOK) foundations course.  He is a lively and entertaining speaker who mixes humor and straight talk to drive home concepts and apply them to real world situations.

He works with clients to increase overall organizational effectiveness by focusing on work processes, collaboration, communication and leadership in planning and executing projects.  He has been in private practice for 15 years working with over 50 clients including companies in high technology, medical products, automotive, financial services, transportation, distribution, consumer goods, food service, and general manufacturing in the US, Canada, Europe, Asia and Africa.  He has also worked with numerous non-profit and governmental organizations, federal, state and local.  He is a frequent speaker and has been an adjunct professor in the graduate school at Babson College.

Rob is an innovative problem solver and skilled facilitator, and has served widely as a coach and mentor to numerous clients – executives, managers and teams.  His warm and friendly nature engenders trust, and his depth of experience gives him a broad skill set and an understanding of many situations from which he can provide examples to make concepts come alive.

He is a former executive and manager with 25 years in various manufacturing and service organizations.  He has hands on experience in general management, project management, strategic planning, product development, finance and information technology.  Prior to beginning his consulting practice, he was Director of Corporate Planning at Motorola-Codex and was a member of the team that won the Malcolm Baldrige National Quality Award.  He has served on several boards.

Rob also spent 8 years as an Engineering Officer in the Army Corps Of Engineers (Reserve) leading numerous engineering projects.

Education and Certification

Herb Gabora

Mr. Gabora has been involved with organization and project effectiveness for over 20 years.  He is the author of the business satire, No-Bull Management, which is the basis for the one-day workshop by the same name.

Herb is a registered Organization Development Consultant and has been involved in major organization change projects over the last twenty-five years.  He has consulted with a range of companies on issues of organization and team effectiveness including, Spar Aerospace, Bayer Inc., Milgo Solutions, and the Economic Development Corp.  Herb has had previous executive experience with major project oriented firms including Mitel Corporation, Nortel Networks and Bell-Northern Research.

Herb has taught at several universities and has made conference presentations in the U.S., Canada, Japan and Ireland.  At the Project Management Institute conference in San Antonio, Herb presented a paper entitled:  No Bull Project Management: Dealing with the Politics and People Issues That Bring Projects Down.  He has published numerous articles on management and organization issues. 

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