Ensuring Bottom Line Results...

ROI Resources  
Cambridge Consulting offers a variety of services designed to enhance your ability to ensure that training initiatives are successful.  We can help you achieve performance development results that are measurable and sustainable.
Removing the Roadblocks to Performance Improvement
Every change initiative (including training efforts) faces a variety of operational and cultural hurdles. In all performance management efforts such as project management or customer service, potential problems abound.

The best training programs can lead to little or no return on investment if these barriers are not addressed in an organized fashion. Of equally serious concern is the fact that each failed initiative makes successive initiatives less likely to be successful (i.e., just like success breeds success, so too does failure breed failure). Conversely, by addressing these basic issues early in the life of the initiative, you can significantly enhance the return on this investment.

These systemic issues include:

• Ensuring that the training is tailored to the needs of the audience
• Managing resistance to change
• Ensuring alignment between consequences and desired behavior
• Managing the performance infrastructure
• Ensuring that management is aware of and supportive of the training initiative
• Measuring skill application
• Creating a direct and clear link between the training being offered and the strategic and    operational goals of the organization
• Building awareness, ownership and commitment to actual performance improvement
Our Approach to Enhancing Organization Effectiveness
Successful organizations don't do training...

This may seem like an unusual statement from a company that offers training and related services. Actually, Cambridge Consulting is a strong proponent of training as a part of a clearly defined organization effectiveness initiative:


Consulting Element   Critical Assessment Question

1.  Needs Analysis


What core skills are necessary to achieve the business results?

2.  Competency Assessment


What is the level of competence with which these skills are currently being employed?

3.  Training


How will we develop the targeted skills to the right level?

4.  Application Measurement


How will we know that people are using the skills that were learned?

5.  Results Measurement


How will we know that the applied skills contributed to business results?

6.  Systemic Issue Analysis


What factors beyond training will impact skill application and results?

7.  Systemic Issue Resolution


How will key systemic issues be resolved?

With our comprehensive service capability we can help you with any or all of this process, depending on your specific needs. We work closely with you to assure that our services are adjusted to meet your exact requirements.

The links below will describe a few of our common approaches for helping clients maximize methodologies, we can tailor the approach to meet your exact needs.