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Client/Project Relationship Management:
Secrets From the Very Best Project Managers

• Interact and collaborate more effectively with peers, executives and other stakeholders
• Get the support you need through clear, effective communication
• Reduce rework and stress
• Improve your professional relationships

“The session was excellent!!  Our people regularly use the course materials on the job.  This is now mandatory training for all client facing professionals.”

 - COO, IT Professional Services Organization

 “Great direction for cultivating client relationships.  Excellent workshop.  Engaging instruction.  ”

                                                - Oracle Installation Project Manager

 “I thought the workshop was great!  It far exceeded my expectations.” 
                                            
- Information Systems Project Manager

1. The two critical components of project relationship success

2. How to keep key stakeholders engaged and supportive throughout the project

3. The most common relationship mistake, and how to avoid it

4. How to say “NO” without damaging the relationship

5. How to work with the most difficult stakeholders

6. How to ensure positive stakeholder relationships during project initiation, planning, implementation and closeout
    

Key Take-Away: You will have the opportunity to develop an individual application plan that addresses your specific relationship needs and priorities.

Who Should Attend?: Managers and project managers (new and experienced), and project team members who interact with internal or external project clients and other stakeholders.

1. Understand and manage the four dimensions of the stakeholder relationship.

2. Manage both stakeholder expectations and perception.

3. Work effectively with different types of behaviors.

4. Effectively address difficult situations.

5. Say “no” without alienating key stakeholders.

6. Build a specific plan for key relationships.

7. Ensure that the needs of key stakeholders are addressed when designing and recommending solutions.

8. Determine how stakeholder concerns can be addressed.

9. Apply control, influence and adherence in relationships with clients and others.

10. Obtain client feedback on project results.
     

Instructor Biography:
Dave Po-Chedley, PMP

Dave Po-Chedley has been actively involved in project management for over 30 years. During this time, he has worked on and managed projects, and helped others to manage projects effectively through consulting and training. He is a Principal at Cambridge Consulting, a firm dedicated to enhancing project effectiveness for clients around the world.

Thousands of people from organizations in North America, Europe, Asia, Africa, Australia and South America have benefited from workshops and consulting services provided by Mr. Po-Chedley. They include General Dynamics, The U.S. Navy, MITRE Corporation, Johnson & Johnson, Boeing, General Motors, US Airways, IBM, Motorola, Oppenheimer Funds, AT&T, the U.S. Department of Education, United Airlines and General Electric.

In his work at Cambridge Consulting, Dave has worked with in virtually every industry to support their project performance development efforts in the following areas:

• Project management process development
• Project governance protocols and workshops
• Project environment assessments
• Project audits and diagnostics
• Systemic issue resolution efforts
• Working with intact project teams to define, plan and implement projects
• Training (e.g., Project Management Fundamentals, Client Relationship Management, etc.)

Dave is certified as a Project Management Professional (PMP) by PMI® (The Project Management Institute). He is also an adjunct faculty member for the PMI SeminarsWorld program. He has delivered numerous presentations at PMI international, regional and local conferences.

Dave has written several books that have been used to support client workshops and consulting services. Topics include Project Management, e-Projects, Coaching, Customer Service, Managing Problems/Decisions, Quality Improvement, Achieving Results and Leadership.

His most recent book, Client Relationship Management (published by HRD Press, 2001) is included in the Project Client Relationship Management workshop delivered as part of the PMI SeminarsWorld Program.