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Managing Global/Virtual Teams:

Reducing global/virtual team "productivity leakage"

 

1. The need to repeat tasks due to untested assumptions associated with electronic communication.

2. Having to repeatedly "re-communicate" key information because important information and criteria are undisclosed due to cultural and time zone differences.

3. Alienating key international stakeholders due to inattention to their cultural concerns.

4. Subtle sabotage by those left out of the communication process.

5. Recommendations and decisions that are dead on arrival because they addressed only operational considerations, not key cultural norms, relationships, local politics, etc.

• Calculate the actual cost of miscommunication on your virtual project teams, and take immediate steps to deal with it

• Assess team complexity to determine the key points of interference

• Accelerate the communication process across borders and time zones

• Effectively understand and manage cultural differences

• Ensure global team effectiveness with the use of "hand-off rules" to prevent important items from falling through the cracks

• Identify and apply key virtual team leadership techniques

Key Take Aways:

1. What’s the difference?: the unique challenges that come with global vs. traditional teams

2. On/Off/Broken: Ensuring the right task/technology fit

3. Rules of the Road: Establishing global/virtual team processes and ground rules

4. Parts and the Whole: Ensuring Virtual Team and Leader Effectiveness

5. Here vs. There: Avoiding problems due to cultural disconnects

Instructor Biography:
Dave Po-Chedley, PMP

Dave Po-Chedley has been actively involved in project management and team development for over 30 years. During this time, he has worked on and managed projects, and helped others to manage projects effectively through consulting and training. He is a Principal at Cambridge Consulting, a firm dedicated to enhancing project effectiveness for clients around the world.

Thousands of people from organizations in North America, Europe, Asia, Africa, Australia and South America have benefited from workshops and consulting services provided by Mr. Po-Chedley. They include General Dynamics, Google, Staples, The U.S. Navy, MITRE Corporation, Johnson & Johnson, Boeing, General Motors, US Airways, IBM, Motorola, OppenheimerFunds, AT&T, the U.S. Department of Education, United Airlines and General Electric.

In his work at Cambridge Consulting, Dave has worked with in virtually every industry to support their project performance development efforts in the following areas:

• Project management process development
• Project governance protocols and workshops
• Project environment assessments
• Project audits and diagnostics
• Systemic issue resolution efforts
• Working with intact project teams to define, plan and implement projects
• Training (e.g., Project Management Fundamentals, Client Relationship Management, etc.)

Dave is certified as a Project Management Professional (PMP) by PMI® (The Project Management Institute). He is also an adjunct faculty member for the PMI SeminarsWorld program. He has delivered numerous presentations at PMI international, regional and local conferences.

Dave has written several books that have been used to support client workshops and consulting services. Topics include Project Management, e-Projects, Coaching, Customer Service, Managing Problems/Decisions, Quality Improvement, Achieving Results and Leadership.

His book, Client Relationship Management is included in the Project Client Relationship Management workshop delivered to clients around the world, and also as part of the PMI SeminarsWorld Program.